1. Introduction
GrabTheDeal ("we", "us", or "our") is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) and the Electronic Communications and Transactions Act, 2002 (ECTA) of South Africa. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services.
2. Information We Collect
We may collect the following personal information:
- Full name and surname
- Email address
- Phone number
- Physical and/or delivery address
- Payment information (processed securely by our payment providers)
- Browsing data and cookies (see Section 7)
- Order history and preferences
3. Purpose of Processing
Your personal information is processed for the following lawful purposes:
- To process and fulfil your orders
- To communicate with you about your orders, queries, or complaints
- To send marketing communications (only with your consent)
- To improve our website and services
- To comply with legal and regulatory obligations
- To prevent fraud and ensure security
4. Legal Basis for Processing (POPIA)
We process your personal information based on one or more of the following grounds: your consent, the performance of a contract (e.g. fulfilling an order), compliance with a legal obligation, or our legitimate interests (e.g. fraud prevention).
5. Sharing of Information
We do not sell your personal information. We may share it with trusted third parties only as necessary:
- Payment processors: PayFast, Ozow — to process payments securely
- Courier services: to deliver your orders
- Shopify: our e-commerce platform provider
- Law enforcement: if required by South African law
6. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order records are retained for a minimum of 5 years in accordance with South African tax legislation.
7. Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use essential cookies for site functionality and analytics cookies to understand how visitors use our site. You can manage cookie preferences through your browser settings.
8. Your Rights Under POPIA
You have the right to:
- Request access to the personal information we hold about you
- Request correction or deletion of your personal information
- Object to the processing of your personal information
- Withdraw consent for marketing communications at any time
- Lodge a complaint with the Information Regulator of South Africa
9. Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our website uses 256-bit SSL encryption for all data transmission.
10. Contact the Information Officer
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
- 📧 Email: info@grabthedeal.co.za
- 📞 Phone: 087 822 2287
You may also lodge a complaint with the Information Regulator (South Africa) at inforegulator.org.za.