1. Delivery Areas
GrabTheDeal delivers to all addresses within South Africa. We currently do not offer international shipping.
2. Delivery Timeframes
| Delivery Option | Timeframe | Areas |
|---|---|---|
| Standard Delivery | 2–5 business days | Nationwide |
| Express Delivery | 1–2 business days | Major metros (JHB, CPT, DBN, PTA) |
Delivery times are estimated and may vary due to public holidays, weather, or courier capacity. Business days exclude weekends and public holidays.
3. Shipping Costs
Shipping costs are calculated at checkout based on your delivery address and the selected shipping method. Free shipping promotions may apply from time to time.
4. Order Processing
- Orders are processed within 1 business day after payment confirmation.
- You will receive a confirmation email with your order details once payment is verified.
- Orders placed after 12:00 PM or on weekends/public holidays will be processed the next business day.
5. Order Tracking
Once your order has been dispatched, you will receive a tracking number via email and/or SMS. You can use this tracking number to follow your delivery in real time on the courier's website.
6. Failed Deliveries
If the courier is unable to deliver your order (e.g. incorrect address, no one available to receive), the courier will attempt delivery again. After 2 failed attempts, the parcel may be returned to our warehouse. In this case, re-delivery will be at your cost.
7. Risk of Loss
In terms of the Consumer Protection Act (CPA), risk of loss and damage to goods passes to the buyer upon physical delivery. If your parcel arrives damaged, please refer to our Refund & Returns Policy.
8. Contact Us
For any shipping queries, please contact us:
- 📧 Email: info@grabthedeal.co.za
- 📞 Phone: 087 822 2287
- 🕐 Hours: Monday – Saturday, 8am – 5pm SAST