1. Your Right to Return (Cooling-Off Period)
In terms of Section 44 of the Consumer Protection Act, 2008 (CPA), you have the right to cancel an online purchase and return the goods within 7 days of receiving them, without providing a reason. This is known as the "cooling-off" period.
- The product must be unused, in its original sealed packaging, and in resaleable condition.
- You are responsible for the cost of return shipping.
- Refunds will be processed within 14 business days of receiving the returned item.
2. Defective Products
Under Section 56 of the CPA, if a product is defective, unsafe, or not of good quality within 6 months of delivery, you are entitled to:
- Repair: We will repair the product at no cost to you.
- Replace: If the product cannot be repaired, we will replace it with an identical item.
- Refund: If the product cannot be repaired or replaced, you will receive a full refund.
You do not need to contact the manufacturer directly — GrabTheDeal will handle the warranty process on your behalf.
3. Items NOT Eligible for Return
- Products that have been opened, used, or damaged by the customer
- Products with tampered or removed seals
- Products returned after the 7-day cooling-off period (unless defective)
- Products purchased on promotion or clearance (unless defective)
4. How to Request a Return or Refund
- Contact us within 7 days of delivery at info@grabthedeal.co.za or call 087 822 2287.
- Provide your order number, the product name, and the reason for the return.
- We will provide you with return instructions and a return reference number.
- Ship the product back to us in its original packaging using a trackable courier service.
- Once we receive and inspect the item, we will process your refund or exchange.
5. Refund Method
Refunds will be issued to the original payment method used at checkout. Please allow:
- EFT / Bank transfer: 3–5 business days
- Credit/Debit card: 7–14 business days (depends on your bank)
6. Damaged on Arrival
If your order arrives damaged, please contact us within 48 hours of delivery with photographs of the damage. We will arrange a free collection and replacement or refund at no cost to you.
7. Contact Us
- 📧 Email: info@grabthedeal.co.za
- 📞 Phone: 087 822 2287
- 🕐 Hours: Monday – Saturday, 8am – 5pm SAST