Frequently Asked Questions (FAQ)
1. What is your return and exchange policy?
We offer a 14-day return and exchange policy. Items must be in the same condition that you received them, unworn or unused, with tags, and in their original packaging. To initiate a return or exchange, please contact us at info@grabthedeal.co.za.
2. How do I start a return or exchange?
To start a return or exchange, email us at info@grabthedeal.co.za. Our team will guide you through the process. Please note that returns or exchanges cannot be processed without prior approval.
3. Can I return items that were on sale?
Yes, items purchased on sale or as part of a special offer can be returned within our 14-day return window, provided they meet our standard return criteria.
4. What should I do if I receive a faulty or incorrect item?
If you receive a defective, damaged, or incorrect item, please inspect your order upon receipt and contact us immediately at info@grabthedeal.co.za. We will arrange to collect and assess the item at no additional cost to you.
5. How long does it take to process a refund?
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 10 business days. If more than 15 business days have passed since your refund was approved, please contact us at info@grabthedeal.co.za.
6. Do you offer exchanges?
Yes, we offer exchanges within 14 days of receiving your item. The fastest way to ensure you get what you want is to return the item you have and make a separate purchase for the new item once the return is accepted.
7. How can I track my order?
Once your order is shipped, you will receive an email with a tracking number and a link to track your order. If you haven’t received tracking information within a few days of placing your order, please contact us at info@grabthedeal.co.za.
8. What are your shipping options and delivery times?
We offer various shipping options, including standard and express delivery. Delivery times vary based on your location and the shipping method selected at checkout. For more details, please refer to our Shipping Policy.
9. Do you ship internationally?
Yes, we ship internationally. Please note that international shipments may be subject to customs duties and taxes, which are the responsibility of the customer. Delivery times for international orders may also vary.
10. How can I contact customer service?
For all inquiries, please contact us via email at info@grabthedeal.co.za. We aim to respond to all inquiries within 24 hours.
11. What payment methods do you accept?
We accept various payment methods, including credit cards, debit cards, and PayPal. All transactions are secure and encrypted.
12. Can I cancel or modify my order?
If you need to cancel or modify your order, please contact us as soon as possible at info@grabthedeal.co.za. We will do our best to accommodate your request, but once an order has been processed or shipped, we may not be able to make changes.
