At GrabTheDeal.co.za, we strive to deliver your orders as quickly and efficiently as possible. This Shipping Policy outlines the shipping methods, costs, and timeframes you can expect when shopping with us.
1. Processing Time
- Order Processing: Orders are processed within [1-3] business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
- Order Cut-Off Time: Orders placed after [Insert Time, e.g., 2 PM] will be processed the following business day.
2. Shipping Methods and Costs
We offer the following shipping options:
- Standard Shipping: 3-5 business days – free for orders over R500.
- Express Shipping: 1-3 business days – R100.
- Overnight Shipping: Available for certain locations – R150.
Note: Shipping costs are calculated at checkout based on the weight and destination of your order.
3. Shipping Destinations
- Domestic Shipping: We ship throughout South Africa.
- International Shipping: Currently, we do not offer international shipping.
4. Order Tracking
- Once your order has been shipped, you will receive a shipping confirmation email with a tracking number and a link to track your order. Please allow [Insert Timeframe, e.g., 24 hours] for the tracking information to update.
5. Delivery Timeframes
- Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
- Delays: While we strive to meet the delivery timeframes, delays may occur due to unforeseen circumstances such as severe weather, service interruptions, or other factors beyond our control. We will notify you if there are significant delays in the delivery of your order.
6. Shipping Restrictions
- PO Boxes: We do not ship to PO Boxes. Please provide a physical address for delivery.
- Restricted Areas: Certain areas may have restricted delivery services. If we cannot deliver to your location, we will contact you to arrange an alternative solution.
7. Damaged, Lost, or Stolen Packages
- Damaged Packages: If your package arrives damaged, please contact us immediately at info@grabthedeal.co.za with your order number and photos of the damage. We will work with you to resolve the issue.
- Lost or Stolen Packages: Once the package has been delivered to the shipping address provided, we cannot be held responsible for lost or stolen packages. Please ensure that your delivery address is secure and accurate.
8. Shipping Changes and Cancellations
- Address Changes: If you need to change the shipping address after your order has been placed, please contact us immediately at info@grabthedeal.co.za. We will do our best to accommodate the change, but cannot guarantee that it will be possible once the order has been processed.
- Order Cancellations: Orders can be cancelled prior to shipping. Once the order has been shipped, cancellations are no longer possible, but you may return the item according to our Return & Exchange Policy.
9. Contact Information
If you have any questions or concerns regarding our Shipping Policy, please contact us at:
Email: info@grabthedeal.co.za
