Introduction
GrabTheDeal.co.za ("we", "our", "us") is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Protection of Personal Information Act (POPIA).
1. Information We Collect
We may collect and process the following personal information:
- Personal Details: Name, email address, phone number, physical address.
- Transaction Information: Details of products you have purchased, order history, payment information.
- Usage Data: Information about your interactions with our website, including IP address, browser type, and browsing history.
- Communications: Emails, customer service inquiries, and any other communications you send to us.
2. How We Use Your Information
Your personal information is used for the following purposes:
- Processing Orders: To process and fulfill your orders, including delivery and billing.
- Customer Service: To respond to your inquiries, provide support, and manage any returns or exchanges.
- Marketing: To send you promotional materials, newsletters, and special offers, if you have opted in to receive them.
- Improving Our Services: To analyze and improve the effectiveness of our website and services.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
3. Sharing Your Information
We do not sell your personal information to third parties. However, we may share your information with:
- Service Providers: Third-party vendors who assist us in providing our services, such as payment processors, shipping companies, and IT service providers.
- Legal Obligations: Government authorities or regulatory bodies when required to do so by law or to protect our legal rights.
- Business Transfers: In the event of a merger, acquisition, or sale of our assets, your personal information may be transferred as part of the transaction.
4. Your Rights
Under POPIA, you have the following rights regarding your personal information:
- Access: You have the right to request access to the personal information we hold about you.
- Correction: You have the right to request that we correct or update any inaccurate or incomplete information.
- Deletion: You have the right to request the deletion of your personal information under certain circumstances.
- Objection: You have the right to object to the processing of your personal information for certain purposes, such as direct marketing.
- Withdrawal of Consent: If you have consented to the processing of your personal information, you have the right to withdraw your consent at any time.
To exercise any of these rights, please contact us at info@grabthedeal.co.za.
5. Data Security
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or method of electronic storage is completely secure.
6. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once your personal information is no longer needed, we will securely delete or anonymize it.
7. International Transfers
If we transfer your personal information to a country outside of South Africa, we will ensure that the receiving party agrees to comply with POPIA or has equivalent data protection safeguards in place.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us understand how you interact with our website, remember your preferences, and provide personalized content. You can manage your cookie preferences through your browser settings.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website, and the effective date will be revised accordingly. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: info@grabthedeal.co.za
